General Shipping Policy

1. Shipping Methods:  we offer standard ground shipping (average 2-8 business days), 2nd day shipping (average 2-3 business days), and expedited shipping (average 1-2 business days). Please note that delivery times may vary based on your location and the availability of the product.
2. Shipping Carriers:  Orders are shipped via UPS or USPS.
3. Shipping Cost:  the cost of shipping will vary depending on the size and shipping location of your order, as well as the shipping method you choose. We will provide you with the shipping cost at checkout before you complete your purchase.
4. Shipping Restrictions: We currently ship to addresses within the United States only. We do not ship to P.O. boxes or APO/FPO addresses.
5. Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that orders placed on weekends or holidays may take longer to process.
6. Delivery Cut-off Times: Orders placed before 1:00 PM EST will be processed that day. Orders placed after 1:00 PM EST will be processed the following business day
7. Order Tracking: Once your order has been shipped, we will provide you with a tracking number so you can track your package's delivery status.
8. Delivery Issues: If you have any issues with the delivery of your package, please contact us within 5 business days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.
9. Returns: If you need to return an item, please review our Return Policy for instructions on how to return your item.
10. Warm Weather Shipping Exception: During warm weather months, April 15th to September 15, we strive to guarantee the quality of perishable items such as chocolates, candies, and other heat-sensitive products during transit. Therefore, we default to 2nd Day or expedited shipping at checkout during these months to ensure the quality of your products with the exception of orders being sent to the following states, CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT.  Additionally we will default to next day air during the warmer months to AZ, FL, and HI.  We will also pack with insulation and a cold pack.  During warm weather months, we will not ship orders on Thursday or Friday. When insulation is required, there is an additional $5 handling fee applied to Shipping at checkout.
11. Shipping Changes: We reserve the right to change our shipping policy at any time without prior notice. Please check our website for updates to our policy.

We strive to provide the best shipping experience for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.

Returns & Exchanges for NON-FOOD items

We have a 30-day return policy for non-food items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@cloudbites.us. Please note that returns will need to be sent to our warehouse address that will be provide upon request. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at service@cloudbites.us.

 

Exceptions: FOOD ITEMS are non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food) and custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns or exchanges on food items, so all sales are final. 

If you have problems with your order please contact us.

 

Exchanges
Unfortunately, we cannot accept returns or exchanges on food items, so all sales are final. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@cloudbites.us.

Cancellations

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Cloudbites

service@cloudbites.us